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Telecom Auditing and TEM Systems
Pitfalls to Avoid
We have made the implementation and deployment of CommADVISOR for next-generation telecom auditing and expense management as painless as possible. Nonetheless, we have learned from our customers and partners that there were fatal flaws inherent in earlier telecom auditing and expense management tools or services that ultimately caused those initiatives to gain minimal traction or to fail outright.
Here are a set of “acid test” questions that we hope will help you avoid those pitfalls:
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● Will the system work without additional consulting services? Can you buy the software without the services?
● Can the system withstand the 3-I’s, and still continue to operate?
- Inconsistent Data
- Incomplete Data
- Incorrect Data
● Does the system cover the entire telecom lifecycle, or does that require the purchase and implementation of other “add-on modules” for telecom auditing or expense management?
● Does the system have the capacity to work with your key voice, data and wireless service providers?
● Will the system support each of the operational and financial role players and processes in your organization, or is it really “just for telecom auditing”?
● Will the system integrate with your existing systems and processes, such as your Accounts Payable or General Ledger, or will you need to adapt those systems and processes as part of your implementation plans?
● Is the planned or proposed project ROI sustainable over time, or is it based on early one-time events that later leave you with only the ongoing program costs?
● Does the system provide the process control, visibility and documentation required for implementing corporate governance and policy, such as Sarbanes-Oxley or Gramm-Leach-Bliley compliance, or will you need to deal with those separately and at incremental cost?
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